Sewer Payments

Utility Billing Manager, Elisha Dale

Sewer Billing Office

Suite 104, City Hall, 500 Quartermaster Court
Phone: 812-285-6418, Fax: 812-285-6421
Hours: 8:30 a.m.-4:30 p.m., M-F 

Sewer Bill Payments

Jeffersonville Wastewater Department
PO Box 1588
Jeffersonville, IN 47131

Sewer Billing  Staff

Alice Davis, Utility Billing Office Administrative Assistant
Jackie Langdon - Utility Office Billing Coordinator
Linda Human - Utility Office Clerk
Annette Phillips, Billing Office Clerk

Sanitary Sewer Board Meetings

The Jeffersonville Sanitary Sewer Board meets at 3 p.m. on the first and third Thursdays of each month in the Mayor's Conference Room at City Hall, 500 Quartermaster Ct.

Sewer Payments

CLICK HERE TO PAY YOUR BiILL ONLINE

 We are now accepting Credit/Debit card payments.  

Pay by phone Toll Free at 855-226-8083

**NOTE: There will be a $2.29 convenience fee added

Payments are due to the Utility Billing Office on the 10th day of each month. Payments may be by cash, check or money order, credit/debit card or sewer customers may opt to enroll in electronic funds transfer.

Non-electronic payments may be sent via U.S. Mail (please allow at least three business days for delivery), at the Sewer and Drainage Billing Office (Suite 104 in City Hall, 500 Quartermaster Court) or in the overnight drop behind City Hall, in the driveway leading to Twelfth Street.

There is a $25 charge for checks returned for insufficient funds.

If a bill is unpaid after the 10th day of the month, a 10 percent penalty applies as prescribed in Indiana Code 36-9-23-31.

Sewer Disconnection Policy 

View the Water/Wastewater Service Disconnection Policy here.

When a customer's sewer bill is thirty (30) days past due the following message will be added to their sewer bill:

FRIENDLY REMINDER: Your sewer bill is now thirty days past due, please pay in full by the due date.

When a sewer bill remains unpaid for sixty (60) a letter will be sent to the customer. After ninety (90) days a list of customers will be generated and prioritized based on the following:
a. Length of time since last payment, and
b. Amount due

Responsibility for Payments

City Council ordinance 2011-OR-73 states that property owners are responsible for the payment of sewer bills. Landlords should be aware that they are ultimately responsible for tenants' unpaid sewer bills.

Properties for which sewer bills remain unpaid are subject to liens under Indiana Code 36-9-23-32.

Wastewater Billing Adjustment Policy

The purpose of this policy is to establish uniform City procedures regarding adjustment to customers' monthly billing for sewer usage; to establish guidelines for application of adjustments to customers' monthly bills; to ensure that the use of billing adjustments is correctly authorized and applied; and to disconnect water service for non-payment of sewer bills.

View the full Wastewater Billing Adjustment Policy here.

Property Owner Request for Direct Sewer Billing to Tenant(s)

Request for Billing Adjustment Credit

Application for Leak Adjustment Credit

No Repair Receipt/Documentation Form

Pool Adjustment Request Form

Jeffersonville Wastewater Water Meter Registration

Emergencies

Please report sewer emergencies to the wastewater treatment plant at 812-285-6451 before calling a plumber. Treatment plant office hours are 7:30 a.m.-4 p.m., Monday through Friday, or after hours the answering service will forward a message.

Water Consumption and Sewage Charges

Sewer rates are based on water consumption and are billed a month behind a sewer customers' water bills. In other words, the water you use for the water bill you receive in January is used to calculate your February sewer bill.

Water usage is measured in 100-cubic-foot increments.

Drainage Fee

Jeffersonville's residential wastewater customers are assessed a $3.50 per month fee for drainage, to help improve water quality and comply with the Clean Water Act. Drainage fees for businesses are based on the amount of impervious area -- any surface through which water cannot seep -- on each business customer's property.

STEAMBOAT DAYS

steamboat 2After 15 years, the City of Jeffersonville is proudly bringing back Steamboat Days! The festivities will be held October 17th-19th, 2014 in conjunction with the Belle of Louisville's 100th Birthday Celebration. Come for music, food, arts, steamboats and family!  Learn about the benefits of sponsoring below. 

Learn More >

RIVERSTAGE

riverstage_logoThe RiverStage is Southern Indiana's premier outdoor entertainment venue. The 2014 events schedule will again include Broadway on the River, Rolling Out the Weekend concerts and Twilight Cinema, all free to the public. In June Jeffersonville will host the fourth annual Smokin' On The River, a BBQ, Blues and Brew Festival. Find out more on the RiverStage's new website.

Learn More >

JEFF MAIN STREET

mainstreetJeffersonville Main Street Inc. is a nonprofit organization working to continue the revitalization of the commercial and residential districts of downtown Jeffersonville. Be sure to check out their website for information about upcoming community events, the Jeffersonville Farmers Market, Concerts in the Park, and other news.

Learn More >

JEFF PARKS DEPT

The Jeffersonville Parks Department has a great lineup of programs and activities for all ages! The new website features bios on every park in Jeffersonville as well as events and activities.

Learn More