ELISHA DALE, UTILITY BILLING MANAGER

Utility Billing Office
Jeffersonville City Hall
500 Quartermaster Court, Suite 104
Phone: 812-285-6418, Fax: 812-285-6421
Hours: 8:30 a.m.-4:30 p.m., M-F 

Utility Billing  Staff
Alice Davis, Utility Billing Office Administrative Assistant
Jackie Langdon – Utility Office Billing Coordinator
Linda Human – Utility Office Clerk
Annette Phillips, Utility Office Clerk
Caryn Phillips, Utility Office Clerk

 

SEWER BILL PAYMENTS

Sewer rates are based on water consumption and are billed a month behind a sewer customers’ water bills. In other words, the water you use for the water bill you receive in January is used to calculate your February sewer bill.

Payments are due to the Utility Billing Office on the 10th day of each month. Payments may be by cash, check or money order, credit/debit card or sewer customers may opt to enroll in electronic funds transfer.

There is a $25 charge for checks returned for insufficient funds. Credit/debit card transactions are subject to a $2.29 convenience fee. 

If a bill is unpaid after the 10th day of the month, a 10 percent penalty applies as prescribed in Indiana Code 36-9-23-31.

 

  • To pay your bill in person:
    You can visit our office on the first floor of City Hall, 500 Quartermaster Court, Monday through Friday from 8:30 a.m. to 4:30 p.m.

 

  • To pay your bill after business hours:
    You can pay your bill after regular business hours by dropping off your payment in either of our two drop boxes. Drop boxes are located: (1) To the left of the front doors at City Hall and (2)  Behind City Hall, in the driveway leading to Twelfth Street.

 

  • To pay your bill by mail (please allow three days for delivery by USPS) :
    Mail payments to:
    Jeffersonville Wastewater Department
    PO Box 1588
    Jeffersonville, IN 47131

 

  • To pay your bill online:
    CLICK HERE to pay your bill online with a credit/debit card.

 

  • To pay your bill by phone:
    Call Toll Free at 855-226-8083 to pay your bill over the phone using a credit/debit card.
    **NOTE: There will be a $2.29 convenience fee added to credit/debit card transactions. 

 

 

Go paperless:

If you want to have your monthly bill sent to you via email, call our office at 812-285-6418 to arrange paperless billing.

 

 

SEWER DISCONNECTION POLICY

View the Water/Wastewater Service Disconnection Policy here.

When a customer’s sewer bill is thirty (30) days past due the following message will be added to their sewer bill:

FRIENDLY REMINDER: Your sewer bill is now thirty days past due, please pay in full by the due date.

When a sewer bill remains unpaid for sixty (60) a letter will be sent to the customer. After ninety (90) days a list of customers will be generated and prioritized based on the following:
a. Length of time since last payment, and
b. Amount due

 

RESPONSIBILITY FOR PAYMENTS

City Council ordinance 2011-OR-73 states that property owners are responsible for the payment of sewer bills. Landlords should be aware that they are ultimately responsible for tenants’ unpaid sewer bills.

Properties for which sewer bills remain unpaid are subject to liens under Indiana Code 36-9-23-32.

 

WASTEWATER BILLING ADJUSTMENT POLICY

The purpose of this policy is to establish uniform City procedures regarding adjustment to customers’ monthly billing for sewer usage; to establish guidelines for application of adjustments to customers’ monthly bills; to ensure that the use of billing adjustments is correctly authorized and applied; and to disconnect water service for non-payment of sewer bills.

View the full Wastewater Billing Adjustment Policy here.

Property Owner Request for Direct Sewer Billing to Tenant(s)

Application for Leak Adjustment Credit

No Repair Receipt/Documentation Form

Pool Adjustment Request Form

Auto Pay Form (ACH)

Direct Bill to Tenant

 

EMERGENCIES

Please report sewer emergencies to the wastewater treatment plant at 812-285-6451 before calling a plumber.
Treatment plant office hours are 7:30 a.m.-4 p.m., Monday through Friday, or after hours the answering service will forward a message.

 

DRAINAGE FEES

Jeffersonville’s residential wastewater customers are assessed a $3.50 per month fee for drainage, to help improve water quality and comply with the Clean Water Act. Drainage fees for businesses are based on the amount of impervious area — any surface through which water cannot seep — on each business customer’s property.

 

ROOT CONTROL PROGRAM

The City of Jeffersonville Wastewater Department is selling a low-cost solution to your potential root intrusion problem. The Department purchased a quantity of RootX® for sale to the Wastewater Department customers to eliminate or avoid costly repairs to your sewer lateral (the sewer line from your house to the City’s sewer main). For more information, click here.

 

SANITARY SEWER BOARD MEETINGS

The Jeffersonville Sanitary Sewer Board meets at 3 p.m. on the first and third Thursdays of each month in the Mayor’s Conference Room at City Hall, 500 Quartermaster Ct.

 

LOOKING FOR SOMETHING ELSE?

If you are looking for information on New Developments, Sewer Construction Standards, Combined Sewer Overflows, our Consent Decree or Public Outreach, visit the Wastewater Department page.