Utility Billing Manager, Elisha Dale
Utility Billing Office
Suite 104, City Hall, 500 Quartermaster Court
Phone: 812-285-6418, Fax: 812-285-6421
Hours: 8:30 a.m.-4:30 p.m., M-F
Sewer Bill Payments
Jeffersonville Wastewater Department
PO Box 1588
Jeffersonville, IN 47131
Utility Billing Staff
Alice Davis, Utility Billing Office Administrative Assistant
Jackie Langdon – Utility Office Billing Coordinator
Linda Human – Utility Office Clerk
Annette Phillips, Utility Office Clerk
Caryn Phillips, Utility Office Clerk
Sanitary Sewer Board Meetings
The Jeffersonville Sanitary Sewer Board meets at 3 p.m. on the first and third Thursdays of each month in the Mayor’s Conference Room at City Hall, 500 Quartermaster Ct.
Have your monthly bill sent via email
Contact any of our Staff by phone or email to get set up for paperless billing!!
We are now accepting Credit/Debit card payments.
Pay by phone Toll Free at 855-226-8083
**NOTE: There will be a $2.29 convenience fee added
Payments are due to the Utility Billing Office on the 10th day of each month. Payments may be by cash, check or money order, credit/debit card or sewer customers may opt to enroll in electronic funds transfer.
Non-electronic payments may be sent via U.S. Mail (please allow at least three business days for delivery), at the Sewer and Drainage Billing Office (Suite 104 in City Hall, 500 Quartermaster Court) or in the overnight drop behind City Hall, in the driveway leading to Twelfth Street.
There is a $25 charge for checks returned for insufficient funds.
If a bill is unpaid after the 10th day of the month, a 10 percent penalty applies as prescribed in Indiana Code 36-9-23-31.
Sewer Disconnection Policy
When a customer’s sewer bill is thirty (30) days past due the following message will be added to their sewer bill:
FRIENDLY REMINDER: Your sewer bill is now thirty days past due, please pay in full by the due date.
When a sewer bill remains unpaid for sixty (60) a letter will be sent to the customer. After ninety (90) days a list of customers will be generated and prioritized based on the following:
a. Length of time since last payment, and
b. Amount due
Responsibility for Payments
City Council ordinance 2011-OR-73 states that property owners are responsible for the payment of sewer bills. Landlords should be aware that they are ultimately responsible for tenants’ unpaid sewer bills.
Properties for which sewer bills remain unpaid are subject to liens under Indiana Code 36-9-23-32.
Wastewater Billing Adjustment Policy
The purpose of this policy is to establish uniform City procedures regarding adjustment to customers’ monthly billing for sewer usage; to establish guidelines for application of adjustments to customers’ monthly bills; to ensure that the use of billing adjustments is correctly authorized and applied; and to disconnect water service for non-payment of sewer bills.
Please report sewer emergencies to the wastewater treatment plant at 812-285-6451 before calling a plumber. Treatment plant office hours are 7:30 a.m.-4 p.m., Monday through Friday, or after hours the answering service will forward a message.
Water Consumption and Sewage Charges
Sewer rates are based on water consumption and are billed a month behind a sewer customers’ water bills. In other words, the water you use for the water bill you receive in January is used to calculate your February sewer bill.
Water usage is measured in 100-cubic-foot increments.
Jeffersonville’s residential wastewater customers are assessed a $3.50 per month fee for drainage, to help improve water quality and comply with the Clean Water Act. Drainage fees for businesses are based on the amount of impervious area — any surface through which water cannot seep — on each business customer’s property.
Root Control Program
The City of Jeffersonville Wastewater Department is selling a low-cost solution to your potential root intrusion problem. The Department purchased a quantity of RootX® for sale to the Wastewater Department customers to eliminate or avoid costly repairs to your sewer lateral (the sewer line from your house to the City’s sewer main).